Business Communication and Consulting Skills
Course Content
Introduction to Business Communication and Consulting
Overview of Business Communication
- Definition and importance of business communication
- Objectives and benefits of effective communication in business
- Types of business communication: verbal, non-verbal, written, and visual
Overview of Consulting Skills
- Definition and importance of consulting
- Objectives and benefits of effective consulting
- Types of consulting: management consulting, IT consulting, strategy consulting, HR consulting
Key Concepts and Terminology
- Communication channels and media
- Consulting process and lifecycle
- Stakeholders, clients, and consultants
Effective Business Communication
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Complete course content will be provided when requesting for a quoatation.
Course Materials
Textbooks:
- Business Communication: Building Critical Skills by Kitty O. Locker and Stephen Kyo Kaczmarek
- The McKinsey Mind: Understanding and Implementing the Problem-Solving Tools and Management Techniques of the World’s Top Strategic Consulting Firm by Ethan M. Rasiel and Paul N. Friga
- Crucial Conversations: Tools for Talking When Stakes Are High by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler
Online Resources:
- Harvard Business Review articles on business communication and consulting
- McKinsey & Company insights and publications
- Online courses on business communication and consulting (e.g., Coursera, LinkedIn Learning)
Tools and Software:
- Communication tools: Microsoft Teams, Slack, Zoom
- Data analysis tools: Excel, Tableau, SPSS
- Project management tools: Microsoft Project, Trello, Asana
Learning Outcomes
By the end of the training, participants will be able to:
- Understand the fundamental concepts and importance of business communication and consulting.
- Apply various communication techniques to real-world business scenarios.
- Develop and implement effective communication strategies.
- Manage client relationships and consulting projects successfully.
- Use data and analytics to support consulting recommendations.
- Adhere to ethical and professional standards in communication and consulting.
- Present solutions and proposals confidently and persuasively.
- Foster effective communication within teams and across cultures.