Knowledge Management
Course Content
Introduction to Knowledge Management
Overview of Knowledge Management (KM)
- Definition and importance of KM
- Objectives and benefits of KM
- Types of knowledge: explicit and tacit knowledge
History and Evolution
- Evolution of KM theories and practices
- Key milestones in the development of KM
- Modern approaches to KM
Key Concepts and Terminology
- Knowledge creation, sharing, and application
- Knowledge workers and knowledge assets
- Intellectual capital and organizational learning
Knowledge Management Theories and Models
-
Complete course content will be provided when requesting for a quoatation.
Course Materials
Textbooks:
- The Knowledge-Creating Company by Ikujiro Nonaka and Hirotaka Takeuchi
- Working Knowledge: How Organizations Manage What They Know by Thomas H. Davenport and Laurence Prusak
- Knowledge Management in Theory and Practice by Kimiz Dalkir
Online Resources:
- Knowledge Management World magazine
- KMWorld conference proceedings
- Harvard Business Review articles on knowledge management
Tools and Software:
- KM tools: Confluence, SharePoint, Evernote
- Collaboration tools: Slack, Microsoft Teams, Trello
- AI-driven KM tools: IBM Watson, ChatGPT
Learning Outcomes
By the end of the training, participants will be able to:
- Understand the fundamental concepts and importance of knowledge management.
- Apply various KM models and theories to real-world scenarios.
- Develop and implement effective KM strategies.
- Use technology to enhance KM practices.
- Foster a knowledge-sharing culture within organizations.
- Measure and improve the effectiveness of KM initiatives.
- Overcome challenges in KM implementation.
- Stay updated with emerging trends and future directions in KM.